Thursday, March 12, 2009

Citrix License Manager service fails

So in working on one of the DCs at work, I noticed errors in the app event log:
Event ID 4098 The CTXLMC service failed to start.
It was preceded by the error:
Event ID 4096 Could not load the Java Virtual Machine.
Then i remembered uninstalling JRE on this box a while back, because really, it's a DC, why would it be there? Well, I got my answer.
But no matter how much I googled, I couldnt find an easy answer to what specific version of JRE I needed to install, until, in researching Citrix support, I  found:
We're running Presentation Server 4.5 on a different box, but licensing on this box. And it seems the licensing services require JRE.
And after trying different versions, JRE 1.5.0 Update 9 worked just fine. The service started right up when manually started, with no errors in event logs.
Hope this helps!
Rick Estrada

It's been a while, huh?

Sorry about not posting for a while, but I've been tackling projects left and right, trying to shorten the list on my boss' desk.
So major issue broke out this morning: password changes in Active Directory were failing with error: 
The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history requirements
Even through command line, (net user /domain username password) the error persisted. So I tried the usual, editing default domain policy, allowing/blocking inheritance on Domain Controller's OU in GPMC, editing domain controller's policy, the usual stuff you find googling the error. ( Nothing worked... until, I noticed the same error in the application event log, over and over:
The description for Event ID ( 5 ) in Source ( WinPSAFilter ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
And I didn't notice that it started at about the same time users began reporting issues changing their passwords. Well, the WinPSAFilter belongs to our SSO product, Computer Associates, CA SSO.
Long story short, this software sucks. I uninstalled the Password Sync Agent from all of our DCs, and that was it. Password changes were now allowed.
Does anyone out there use this product? Have you had problems like this with it?
We were going to use it in a test environment, but have now decided that it just isn't going to work out.
I have another Cisco tip to post, but I'll post after work.
Rick Estrada